WELCOME TO EATALY CUSTOMER SERVICE
In this section you will find all the useful information on online orders, Eataly world and stores.
If you need further support, do not hesitate to contact our Customer Service by clicking on the "SUBMIT A REQUEST" button or by using the live CHAT.
We remind you that for all the information relating to the Stores or Events, you can directly contact the Store. You will find all the contact details in the Stores page .
Registration and personal data
REGISTER ON THE EATALY WEBSITE
Changing and recovering your password
Purchasing on the Eataly website
Placing an order on the Eataly website
Confirming and receiving an order
Changing and cancelling an order
Shipping and delivery methods
Delivery services
Payment
PAYMENT METHODS
CHARGES
PAYMENT RECEIPT AND BILLING
Assistance on received orders
MISSING PRODUCTS
DAMAGED PRODUCTS
Gift ideas
EATALY CARD
- How long is the credit on the Eataly Card valid?
- How can I check the remaining credit on my Eataly Card?
- Can I pay for my order with an Eataly Card?
- I'd like to place an order on the Eataly website and pay with an Eataly Card, but the remaining credit does not cover the full amount of my order. What should I do?